Prague Way Point AIAn AI Customer Support Engineer has announced € 2.7 million pre-bees round to expand its engineering office, which trigs, investigate and solve the product error.
The round was led by Berkeley Skydec Fund, Lumier AI Ventures and others with 42 CAP and Dreamcraft Ventures.
“As the scale of the companies, the software maintenance eats the growing part of the engineering company. Strategic Lever to unlock leaders’ critical support and engineering capabilities when enhanced csAT in the intelligent Escalaction Automation,“Said Steve boogerCEO of WIPENT AI.
Established in 2024 by Thomas Polivka, Steve Booger and Liam Bugger-Ajol, Way Point AI Supercharge Escalation Management created its AI Customer Assistance Engineer; The challenge of an important cross-division in the face of software companies.
Their flagship product is the way to default and espection remedies, and the larger language models (LLM) and their -owned ECLOSION Knowledge Graphs (EIKG), which sells the documentation, chat threads, support and engineering ticket comments, Committee notes and internal equipment.
Way Point AI Customer Assistance Acceptance, TRIZE and ESCLAND REPORT AT AUTO AT AUTHORIZED THE BEGENS; Assists with investigation and resolution for engineers; And the event creates detailed deadline and postmortem for the commanders.
Enterprise software companies, including KPLR and Clickhouse, as well as OMS and industrial software leaders deploy Weppoint AI on-primeis, cut half of their time (MTTR) in a few weeks, which are reported to have recovered the losing engineering power in the Treating issue.
WIPENT AII clients are actively embedded in engineering and chat systems actively employed in new escalations.
“Our philosophy is exceptional with global ambition, product-driven founder, back,“Said Tomas WillThe general partner at 42 caps. “Way Point AI Team makes this spirit embodied. They are not just data-driven; They are using AI that software companies handle their most expensive cross-divisional challenges fundamentally re-shape. Their promise to create a category-defined, intelligent automation platform is that we are looking for exactly what we are looking for and we are thrilled to be partners with them on their ride.“
The newly added funds enable Way Point AI to increase its engineering office as the platform continues to meet the customer’s needs.
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