MurphyA Spanish AI-Native platform converts Debt Servicing through completely autonomous agents, excludes the stealth today after collecting € 12.8 million of pre-beans and seed funds to accelerate its expansion across Europe and the United States.
The round was led by the participation of Northzone, Againlabs, Lacaster, Cedcamp and Enzo Ventures.
“We are creating AI-local infrastructure that replaces the Traditional Test Call Centers with a Scaleable, multilingual solution D Borja soleMurphy’s co-founder and CEO.
Established in 2024 by Borja Soul and Mark Sanchez, Murphy is an AI-driven Debt-Down Servicing Platform that replaces the traditional-made call-centers operations with completely autonomous agents. Operating over 100 languages and multiple channels enables traders to make faster, speedy recovery when improving the experience of Murphy customers and reducing costs.
Marfi’s team brings skills together from Fintech, AI Engineering and B2B Sass.
Their goal is to make the recovery process with the minimum human intervention to flow and automatically. With the benefit of a personalized communication method, Murphy has been reported to have achieved 40% higher recovery than the traditional system. The platform also provides a decrease of 75% during the time spent on the collection, providing users’ dashboards prominent performance insights that track the recovery rate and timeframe.
Murphy explains that the Debt Servicing Histor has become a slow, fragmented and extremely analog industry, depending on the expensive call center and the generic bugging method, which leaves a large amount of recoverable Debt in writing or off.
Combining the sophisticated AI Voice Agents, Omnichannel Outreach and behavioral personalization, Murphy has aimed at unlocking the Ans-Ons collection agencies (DCA) and initiatives that struggled with non-performing loans of 24/7 in more than 30 languages.
“Debt O Servicing is a 300 $+ billion global industry that is ripe for disruption. After countless vertical reviews, it stood as a place where AI could have a big impact. Their experience and relentless development pace, Borja and its team were unique to convert this place,” D Zepp zincNorthzone partner.
Murphi technology has already been adopted by top financial institutions, telecommunications suppliers and mobility companies across Europe. Current customers include banks, telecommunications, utility and debt servicing companies worldwide. I
In less than a year since its inauguration, the company has been operating hundreds of millions of dollars, demonstrating higher recovery rates, and reducing operational expenditure compared to the traditional system.
“Murphy is providing the impact of the lower lines on very large companies in complex and controlled markets – it is very rare and proved to be the power of the product that the team made,” Connection Passcual Cortes-MonroeVP at Northzone.
The company plans to use funds to scale its product, to expand its technical and market teams, and to support rapid international expansion.
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