Vienna ChitleinAn AI Communication Center converting how hotels are involved with guests, today announced that it earned € 8 million for funds in series “AI brain for hotels” – an intelligent system that supports hotel operations (front desk, reservation, marketing and guest services) and autonomously make guest communication for the maximum earning and satisfaction maximum.
This round was led by SMEDVIG Venture, and it included any desk business Angel Andreas Bury, Austrian transport leader Blagus and strategic hospitality Angels. The company also received an innovative grant from the Austrian national fund agency FFG for industrial-related research and development.
“Every day, hotels are missing because a guest investigation arrives at 2am and changes, or no employee member can quickly find the right response in the right language. In today’s world, you will lose potential guests when you don’t respond instantly“Said NicolaCEO and co-founder of Chitlin.
“We would like to bring back meaningful conversations in the hospitality industry and to free employees’ valuable time for personal guest interactions. We are making AI brain for hotels – an AI that understands hospitality, speaks in 35+ language and learns the unique voice of each property that feels both private and effortless,“He added.
Established in 2022 by Nicholas Veso (CEO), Michael Arbanek (CTO), and Matthias Hauer (CPO), Chitlene is an AI communications center that is designed for hospitality. The platform integrates guest communications across 10+ channels including email, WhatsApp, SMS, Webchat and Social Media, while providing intelligent automation in 35+ languages and supplying property management system integration.
From the boutique hotel to the global chain, the goal of Chittagong is to empower the property to provide exceptional guest experiences while driving the operational skills and revenue growth.
According to the information provided by Chittagong, the Global Hotel Industrial Industrial Independent Guest communication system, missing the booking opportunities, and the influence of inefficient workers lose an annual $ 10 billion annually. Hotels today wake up 8-12 different platforms for guest messaging-Booking channels, such as booking and social media, which disappoints both the various platforms, such as booking and social media, are hoping for instantaneous, personalized services and employees.
“Chitlin has originally converted our guest experience to reactionary to practice“Said Gary lofzenCommercial head of intercontinental Vienna. “Our AI assistant operates more than 70% of the immediate German, English, Spanish and many other languages, while our team focuses on creating magical moments. It is like a multilingual curry that does not sleep every day and is not smartThe “
Since the launch of the late 202222, Chitlene has been able to serve more than one thousand property in 5 countries, including luxury brands such as Luxurious Brands, and intercontinental property.
The platform blames its success for several innovations:
- AI-powered Visual Webchat: A Visual Assistant that shows rooms with live prices and availability while guiding guests through complete conversation booking processes.
- 98% Open Rate Communication: Chatlin’s WhatsApp Guest Messaging Traditional is reported to have achieved 98% open rate compared to 20%.
- Extensive Channel Integration: In addition to conventional channels like Chitlin Email, WhatsApp, SMS, Social Media Platforms and many others, it integrates with industrial-specific channels like Booking.com Messenger.
- Expansion AI Assistant Suite: To review the reactions, starting from voice calls, the platform operates the touchpoint of each communication, replies in 35+ language real-time translations, automatic email drafts and brand voice that maintains brand voice.
With deep integration of 20+ large hotel management systems with Oracle Opera, Planet, Applyo and MUS, the goal of Chitlin is to act as a central nervous system for hotel operation.
“Hospitality sector has been feeling its largest technical transformation since booking online and Chitlin has been in the center of this AI Revolution“Said FreddiePrincipal of SMDVIG Venture. “Premium Hotel brands, industrial-first AI power and their rapid acceptance by the exceptional founding team have confirmed us that they are creating the platform that will define the future of guest communication. Market opportunities are huge and underversedThe “
Funds in Series will increase the strategy of chitlin’s ambitious growth throughout the three main fields:
- Product Innovation: Accele the development of agent AI capacity for phone support and turn on the AI booking assistant that integrates any direct booking capture to any communication channel.
- Geographical Expansion: When expanding throughout Greater Europe, Asia-Pacific and United Arab Emirates, market leadership in the German-speaking region-markets where the demand for multilingual AI communication is exploding.
- Team Experience: A Software solution is not just a software solution to move Chitlin before the intense competition for AI talent in the travel industry, scale the existing AI and development team to serve customers as AI consultants.
“This fund represents more than the capital – it intereses each hotel conversation and attach to the relevant operational systems it is the validity of our view,“Said Michael ArbanekCTO and co-founder. “Our AI does not automatically automatically automatically; It understands the context, expects the needs and create those pleasant moments that turn the first -time guests into a lifetime lawyerThe “
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