A family pasted four days abroad because they canceled star-news.press/wp

Foreign Foreign Journey Kalie Horner was not completed as planned. Her husband and three -stright-grass had to return home, StratfordOn Ontario, Tuesday February 18th. However, it was only on Saturday evening, on the 22nd, that they finally were able to climb the plane Fort Lauderdale Florida. For good reason: a large number of delays and cancellations of the Flair Aircraft.

This morning, we wake up to know that this flight was canceled too. We have a lot of difficulty reaching customer serviceDeplores Kalie Horner Saturday 22 February morning, tears in the eyes.

She and her family said he would return four days before Tuesday evening. But, about 11 years. That morning, airline Flair Airlines He sends the text when he couldceled his escape as a result of the weather.

The good news is that we have already booked a new flight and sent you your up-to-date careerHe continues in his message. Its next departure will be on Thursday.

However, the family was not at the end of their pain. Kalie received the first Message of Flair on Wednesday, saying this new flight is delayed for maintenance reasons. A second message reported that the delay is extended. Then one third, one fourth and the fifth message announced that his return has been delayed. Finally, this flight has also been canceled.

It’s tear. I cried a lot. My little one doesn’t understand. He was only three years old. Her small legs are tired of these visits to the airport.

Airline eventually sends an automatic message to make purchase on Thursday evening a snack and a drink. Flair Airlines Promises to evaluate the expense for refund reasonable.

Fortunately, there were a few days in the apartment of friends.

The delays are stacked, and anxiety is gaining momentum. Her husband, Jamie, works on his own and prevents paying for those deadlines. For his part, Kalie is a short drug that needs every day.

It is absolutely crazy. We can’t stay longerlets go.

After other changes and delays, Flair Airlines gets to contact customer members and the family gets seats on a flight Westiem Saturday evening at the account of the airline.

In an email in Radio-Canada, a spokesman at Flair Airlines says he understands that Ridiculous flights can be frustrating.

According to the Air Passenger Sponsorship, FLOIR has provided the options requested by all passengers: New reservation relating to FLAIR or other airlines or full refundadded.

The Canadian Transport Office could not say in an email Comment on a specific case in the process of submission of the complaint with the office.

Is it legal?

Organization organization Air passenger rights (Air passenger rights), Gabor Lukecs, appreciates Flair Airlines He had to be forced to offer seats with a competitor with a competitor.

In 2022 it refers to the regulations on air passenger protection. The Canadian law has ruined a large carrier to offer a flight if it must cancel a flight for the card, such as weather conditions.

If the airline cannot offer a flight that leaves 48 hours after the initial flight, it is forced to buy a flair competitor’s card.

It adds to the recruitment that it does not return to zero if it provides a flight that is after all, it was the case of Kalie.

Mr. Lukecs added the refunds offered by Flair Airlines Then he went against the law.

According to the regulations (New window)Airline must offer food for delay or cancellation Required for the sake of securitythan refunds.

We have seen cases where the airlines try to harm the traveler because it does not fully repay, because politics only provide a fixed numberMr. Deplores Lucacs. These practices are illegal.

In his email, Flair Airlines, however, has argued Passengers must have previously costs and have eligible return expenses.

Possible damage

Jacob Charbonneau says the founder of the flight defense organization, Jakob Charbonneau says the passenger may have the right to compensation.

He explained that a air carrier means that there are no control over the delays caused by weather conditions. However, there are limits of this rule. It takes an example of snowstorm.

The domino effects have been circumstances in full law, so the following flights had to take as a storm effect, the same aircraft and the same crewHe explained. If that is not the case, it is no longer taking the domino effect.

To obtain compensation, Kalie must prove that the airline is responsible for additional terms.

When we talk about the situation attributed to carriers, that is all the care. Meals, accommodation, means of transport.

For now, Kalie Hornis directed the airline directly, Lawir, hoping to achieve compensation.

One back -Complain

The Canadian Transport Office says he has a rise in complaints Related to air transport which is about 85,000.

The number of complaints has jumped more than 40,000 complaints a year since 2022. The back office is equivalent to the number of complaints received in the last two years.

However, it emphasizes when it was created on September 30, 2023 A new process of fixing complaints related to air transport.

The first year was launched, more than 25,000 complaints were paidmaintains more than double the previous year.

Katherine Brulotte with information