DipdotesTo facilitate customer feedback analysis, the end of the Danish has raised $ 5.5 million seed funds to solve the entire voice-off-customer.
The round was led by Dawn Capital, top expert B2B software investor, Maki.VC and Gita Samidot (former CEO and Humio’s co-founder), including angel investors.
DEPDTS Co-founder and CEO Nima Vali Rajabi Commented: “The customer’s response has always become one of the richest sources of insights, yet the scale has been unlocking the painful manual and fragmented. In Dipdots, we are creating AI infrastructure that converts each part of the response to a clear and functional insight. Whether it be a few million reviews, survey or support tickets, we help the companies turn off the customer response loop in real time and speed up more precise decisions.“
He continues: “We have rebuilt the dipdots because we felt it reflects us what it does: our customers help to unlock the points of their data more deep insightsThe “
Deepts, founded by Google Alms Nima Vali Rajabi (CEO, also former Humio) in 2023 and Francisco Arias (CTO), using the AI-driven models owned to collect and analyze the customer automatically and use “and” and ”Accuracy” – to save their customers a few hours of manual work.
According to DEPDTS, the Legacy Enterprise Customer Response Equipment works semi-automatically, involving manual input or involving AI auxiliary that provides weak quality results, eventually leads to a bad customer experience. In contrast, with dipdots, customer experience and product teams no longer have to waste time searching through separate silos for data, or the product should be manually spent hours for hours through the reaction to collect, analyze and integrate the product on a single platform.
Co-founder and CTO of DEPDTS Francisso Aryas Added: “In August 2023, we decided to move to our own owned models to meet the growing demand for control, quality and privacy. Since then, we have constantly adapted our models and today we are proud to provide human-level accuracy without compromising privacy or protection. Every company we work with with their own dedicated models are available, stored on a private server. It allows each of our models to train them in their unique business context, without the risk of sharing data across the clients or cross-employed.“
Dipdots integrate with Intercom, Jendesk and Hubspot equipment to ensure non -stop reaction and have secured customers including Danish Pharmacy Chain Matus (263 Store, 4 BN Cronner+), Real Estate Farm NRP and Water Solution Leader Kuligan.
Norman feoDon Capital’s general partner says: “Dipdots are ideally located to capture the voice of the customer’s market for multi-billion dollars and are likely to be a departmental leader in conducting AI-driven customer experience. Nima and Francisco are inspired, ambitious and have a clear vision – and they have collected a highly talented team to help them take them to the next stage. We are proud to support them as they scale.“
The company is now planning to use its fresh capital to continue the building on the platform, which adds to the entire voice-off-customer life cycle and closing the loop from the data to the action. Both Rajabi and Ariad have experience in the building products on the same scale on Google.
GitaThe angel has shared the investor: “How companies gain competitive benefits, improve NPS scores and win customers by winning customers to re -write the book to a large amount of priority analysis and recommendations. The unique focus on creating a highly skeptical solution with the DEPDTS Data clan makes it one of the few AI native products that can depend on the enterpriseThe “
Stepan CyrcadalCustomer Insight, Loyalty and Matus Media Added to Matus A/S: “The way we work with the DEPDTS NPS, we have transformed the AI-driven approach from a traditional tide setup. With a personalized AI survey and complete automated response analysis, we now earn a more deep customer insight when saving significant time. This means we can focus on what is important to actually improving the customer’s experienceThe “
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